0 item(s) | View Cart

Privacy, Shipping and other important Policy information

Policies

Privacy:

We appreciate the trust you place in Sea Dog Boating Solutions, LLC and we are committed to respecting your privacy and the security of your personal information. Our Privacy Policy was updated on November 17, 2016 and describes the information we collect and how we use it.

We do not share your personal information with any other company and will never sell any of your information to others.

We will contact you via email (or telephone) right after you have placed an order to confirm that your order is accurate and to ensure that:

  1. The order content is correct and 
  2. That the shipping address is accurate. 

Please respond to this email confirming your order contents and that your shipping address listed on the order is correct. This ensures that we ship the right products to you and also prevents us from shipping your order to the wrong location.

Credit Card Information:

We do not see or collect any Credit Card information from our customers. Our back end payment system is processed through the encrypted Paypal payment system. You do not have to have a Paypal account for your purchase to be processed.

Shipping Information:

We ship out our orders using the United States Postal Service (USPS) or with the United Parcel Service (UPS). A few products may get shipped by FedEx. Depending on the product and your location, you will see the appropriate shipping option(s) to select from in the shopping cart when you are placing your order.

Shipping times will vary depending on the product ordered. If your order is received on a busines day by 10 AM EST in the United States and the product is in stock, your order should go out that day. If you require your order by a specific day, it is best to contact us by telephone (802.734.3389) or email (Info@SeaDogBoatingSolutions.com) to ensure that we can accomodate your shipping schedule. This is important if you are looking to have your order shipped overnight, next day or even within two business days. We will do our best to accomodate getting your order out as quickly as we can. If you have a tight shipping schedule, please contact us before you place your order to ensure we can meet your schedule. We do not want to disappoint you and not have your package arrive on time.

International shipping (outside the United States) typically takes 7-15 business days. This assumes that there are no delays with the package getting processed through customs in the receiving country. Taxes or Custom Fees/Duty are the responsibility of the purchaser.

We will provide a tracking number for your order so you can track the progress of your package (i.e. USPS, UPS and sometimes FedEx). Please check for an email containing this information in your inbox. You may need to check your spam folder to ensure that your email provider has not put the tracking email into that folder.

Contact Us here

Return Policy:

We believe in our products and either use these products on our own boat or use a product similar to the ones we offer. Our goal is to ensure that you are satisfied with any product that you have purchased from Sea Dog Boating Solutions, LLC ™.

Please contact us and we will discuss the issue that you are having with the product. If we decide that it makes sense for you to return the product, we will inform you where to ship the product. We may have you ship the product directly back to the manufacturer depending on which product is involved. If a refund is going to be issued, it will be for the purchase price of the product. The shipping costs cannot be refunded. Do NOT ship the product to us without first contacting us regarding the issue that you are having with the product. We will work together to resolve your issue.

If you are having an issue with a product that you purchased from us, please follow these steps:

I look forward to providing you with GREAT customer service and take pride in keeping my customers satisfied with their purchases from us.

 

Product Reviews:

If you purchase any products from us, you will receive an email about two weeks after your purchase asking you to please review the product. This feedback is important to us to ensure that you are happy with the product and the purchase process. We pride ourselves on making sure that our customers are happy with the products they purchased from us. The review will be posted on our website product page and helps other potential customers better understand the product and service that we provide to our customers. 

We thank you in advance for taking the time to review our products and business!

Mailing List:

If you sign up for our Mailing List/Newsletter, we will never share your email address with any other organization. You can unsubscribe from our Mailing List/Newsletter at any time using the link at the bottom of any of our communication emails.